Cisco Unified Communications Manager (CUCM) Training
Introduction to CUCM
Get an overview of Cisco Unified Communications Manager (CUCM), its role in unified communications, and its key features. Understand how CUCM integrates with other Cisco collaboration solutions to provide a comprehensive communication platform.
CUCM Architecture and Components
Explore the architecture of CUCM. Learn about its key components such as CUCM servers, the call control cluster, and the role of Cisco Unified Communication Manager Express (CUCME). Understand how these components work together to manage communication services.
Installation and Initial Configuration
Study the installation and initial configuration of CUCM. Learn how to deploy CUCM servers, configure network settings, and perform initial setup tasks to prepare the system for operation.
Managing CUCM Clusters
Discover how to manage CUCM clusters. Learn about configuring and managing nodes, handling cluster administration tasks, and ensuring optimal performance and reliability of the CUCM environment.
Device Configuration and Management
Learn how to configure and manage devices within CUCM. Understand how to set up and manage IP phones, video endpoints, and other communication devices. Explore device profiles, settings, and provisioning options.
Call Routing and Dial Plan
Explore call routing and dial plan configuration in CUCM. Learn about configuring call routing policies, call restrictions, and dial plans to ensure efficient call handling and connectivity across the communication network.
Advanced Features and Integrations
Study advanced CUCM features and integrations. Learn about integrating CUCM with other Cisco applications such as Cisco Unity Connection, Cisco Jabber, and third-party systems for enhanced collaboration and communication capabilities.
Monitoring and Troubleshooting
Learn about monitoring and troubleshooting techniques for CUCM. Understand how to use CUCM tools and logs to monitor system performance, diagnose issues, and resolve problems effectively.
Security and Compliance
Study security and compliance best practices for CUCM. Learn about implementing security measures, managing access controls, and ensuring compliance with industry standards and regulations.
Case Studies and Hands-On Labs
Engage in case studies and hands-on labs to apply CUCM concepts. Practice configuring and managing CUCM environments in real-world scenarios and controlled labs.
Exam Preparation and Study Tips
Prepare for Cisco Unified Communications Manager certification exams with study tips, practice exams, and review materials. Familiarize yourself with the exam format, question types, and strategies to ensure exam success.
Cisco Unified Communications Manager (CUCM) syllabus
Introduction to Cisco Unified Communications Manager (CUCM)
- Overview of Cisco Unified Communications solutions
- Role and importance of CUCM in enterprise communications
- Evolution and versions of CUCM
CUCM Architecture
- Architecture overview of CUCM
- Deployment models (standalone, cluster, distributed)
- Call processing models (SIP, SCCP, H.323)
CUCM Installation and Initial Setup
- System requirements and compatibility
- Installation methods (fresh install, upgrade)
- Initial configuration and setup wizard
CUCM Administration Interfaces
- Cisco Unified Communications Manager Administration interface
- Cisco Unified Serviceability interface
- Cisco Unified Reporting interface
User Management
- Adding, modifying, and deleting users
- LDAP integration for user synchronization
- End-user and application user configurations
Endpoint Management
- Phone registration and configuration
- Device pools and device settings
- Extension mobility and mobility features
Dial Plan Configuration
- Dial plan components (route patterns, route lists, route groups)
- Digit manipulation and translation rules
- Call coverage features (hunt groups, pickup groups)
Call Control Features
- Call routing and call admission control (CAC)
- Call park, hold, transfer, and conferencing
- Class of Service (CoS) and device mobility
Media Resources
- Media resource groups and lists
- Conference bridges and transcoders
- Music on hold (MoH) and annunciators
High Availability and Disaster Recovery
- CUCM redundancy options (clustering, load balancing)
- Backup and restore procedures
- Failover and disaster recovery strategies
Security and Compliance
- Security best practices in CUCM
- Endpoint security (authentication and encryption)
- Compliance requirements (HIPAA, GDPR, etc.)
Monitoring and Troubleshooting
- Real-time monitoring and performance analysis
- CDR and CMR analysis
- Troubleshooting tools and techniques
Integration with Other Cisco Collaboration Products
- Integration with Cisco Unity Connection (voicemail)
- Integration with Cisco Unified Contact Center Express (UCCX)
- Integration with Cisco TelePresence endpoints
Advanced Topics
- Multi-cluster deployments
- Intercluster trunks (ICT) and Session Management Edition (SME)
- Virtualization and cloud deployment considerations
Use Cases and Practical Applications
- Designing and implementing specific use cases (e.g., branch office deployments, multinational organizations)
- Case studies and scenarios
Additional Resources
Training
Basic Level Training
Duration : 1 Month
Advanced Level Training
Duration : 1 Month
Project Level Training
Duration : 1 Month
Total Training Period
Duration : 3 Months
Course Mode :
Available Online / Offline
Course Fees :
Please contact the office for details