Cisco Unified Communications Manager Training
Introduction to Cisco Unified Communications Manager
Gain an overview of Cisco Unified Communications Manager (CUCM), including its role in managing and controlling voice, video, and collaboration services. Understand how CUCM integrates with other Cisco collaboration solutions for a unified communication experience.
CUCM Architecture and Components
Explore the architecture of Cisco Unified Communications Manager. Learn about its key components, including CUCM servers, call control clusters, and the role of Cisco Unified Communication Manager Express (CUCME). Understand the interactions between these components.
Installation and Initial Configuration
Study the installation process and initial configuration of Cisco Unified Communications Manager. Learn how to deploy CUCM servers, configure network settings, and perform setup tasks to prepare the system for operation.
Managing CUCM Clusters
Discover how to manage CUCM clusters. Learn to configure and manage nodes, handle cluster administration tasks, and ensure optimal performance and reliability of the CUCM environment.
Device Configuration and Management
Learn how to configure and manage devices within CUCM. Explore the setup of IP phones, video endpoints, and other communication devices. Understand device profiles, settings, and provisioning options.
Call Routing and Dial Plan
Explore call routing and dial plan configuration in CUCM. Learn about configuring call routing policies, call restrictions, and dial plans to manage call handling and connectivity across the network.
Advanced Features and Integrations
Study advanced features and integrations of CUCM. Learn about integrating CUCM with other Cisco applications such as Cisco Unity Connection, Cisco Jabber, and third-party systems to enhance communication capabilities.
Monitoring and Troubleshooting
Learn about monitoring and troubleshooting techniques for CUCM. Use CUCM tools and logs to monitor system performance, diagnose issues, and resolve problems effectively.
Security and Compliance
Study security and compliance best practices for CUCM. Learn to implement security measures, manage access controls, and ensure compliance with industry standards and regulations.
Case Studies and Hands-On Labs
Engage in case studies and hands-on labs to apply CUCM concepts. Practice configuring and managing CUCM environments in real-world scenarios and controlled labs.
Exam Preparation and Study Tips
Prepare for Cisco Unified Communications Manager certification exams with study tips, practice exams, and review materials. Familiarize yourself with the exam format, question types, and strategies for success.
Cisco Unified Communications Manager (CUCM) syllabus
Introduction to Cisco Unified Communications Manager
- Overview of CUCM
- Evolution and versions of CUCM
- Architecture and components of CUCM
- Deployment models (Single site, multi-site, clustered)
Installation and Initial Configuration
- System requirements and hardware specifications
- Installation methods (ISO, OVA)
- Initial setup and configuration wizard
- Basic settings: time, NTP, DNS, etc.
Administration Interfaces
- Cisco Unified CM Administration interface
- Cisco Unified Serviceability interface
- Cisco Unified Reporting
- CLI overview and basic commands
User Management
- User accounts and groups
- LDAP integration and synchronization
- Authentication and authorization
- User features and permissions
Endpoint Management
- Endpoint types: IP phones, softphones, video endpoints
- Auto-registration and manual registration
- Device pools and device mobility
- Phone button templates and softkey templates
Dial Plan and Call Routing
- Dial plan fundamentals
- Route patterns and route lists
- Dial plan digit manipulation
- Class of Control (CoC) and partitions
- Translation patterns and transformation masks
Features and Services
- Call coverage features (hunt groups, call pickup groups)
- Call park, call hold, and call transfer
- Call forwarding and call hunting
- Call Admission Control (CAC)
- Media resources (Music on Hold, Annunciator, Conference Bridge)
Quality of Service (QoS)
- QoS requirements for VoIP
- Traffic prioritization (LLQ, DSCP markings)
- Bandwidth management and RSVP
Fault Tolerance and High Availability
- Redundancy and failover concepts
- Clustering and server redundancy
- Disaster recovery strategies
Monitoring and Troubleshooting
- System monitoring tools (Real-Time Monitoring Tool, Unified CM traces)
- Alarm configuration and management
- Troubleshooting common issues (call setup, media quality)
- Log analysis and reporting
Security in CUCM
- Authentication methods (LDAP, local database)
- Role-based access control
- Certificate management
- Secure communications (TLS, SRTP)
Integration with Other Cisco Collaboration Solutions
- Integration with Cisco Unity Connection (voicemail)
- Integration with Cisco Unified Contact Center Express (UCCX)
- Integration with Cisco Webex and Webex Calling
Upgrades and Patch Management
- Upgrade paths and procedures
- Patch management and best practices
- Backup and restore operations
Best Practices and Recommendations
- Configuration best practices
- Performance tuning and optimization
- Documentation and change management
Advanced Topics (Optional)
- SIP trunk configuration
- Multisite deployment considerations
- Cisco Expressway integration for remote access
Additional Resources
Training
Basic Level Training
Duration : 1 Month
Advanced Level Training
Duration : 1 Month
Project Level Training
Duration : 1 Month
Total Training Period
Duration : 3 Months
Course Mode :
Available Online / Offline
Course Fees :
Please contact the office for details